Shipping policy
Where we ship
We ship to addresses in the United States and Canada. We do not ship to freight forwarders or outside these two countries without prior written approval.
Processing and lead times
Orders are reviewed within one business day. Lead time depends on the item:
| Order type | Typical time to ship |
|---|---|
| In-stock, standard catalog items | 1–5 business days |
| Keyed alike, master keyed, or keyed to your existing key number | 5–15 business days |
| Engraved, built-to-order, or special-order items | 2–4 weeks |
Lead times are estimates, not guarantees, and start once payment or an approved purchase order is received. If you have a required delivery date, contact us before ordering. We will email you if an item is backordered beyond these times, and you may cancel any item that has not started production.
How orders ship
Orders ship by UPS, FedEx, USPS, or LTL freight, chosen by us unless you select a service at checkout. Many products ship directly from the manufacturer or from different warehouses, so one order may arrive in several packages on different days. Tracking is emailed when each package ships. Expedited and overnight service shortens transit time only; it does not shorten processing or build time.
Shipping charges
Shipping charges are calculated at checkout or quoted on your order. Large, heavy, or bulk orders may ship by LTL freight, which we will quote before shipping.
Canada
Orders to Canada may be charged duties, taxes, and brokerage fees by the carrier or Canadian customs. These charges are the buyer's responsibility and are not included in our prices or shipping charges.
Addresses and deliveries
Please check your shipping address before you order. We are not responsible for orders delivered to an address you provided. Carrier fees for address corrections, re-delivery, or a returned package are charged to you. A shipment marked delivered by the carrier is considered delivered.
Lost or damaged packages
Ownership and risk of loss pass to you when the package is delivered. If a package is damaged or does not arrive, contact us within 5 business days of the delivery date (or the expected date, for lost packages) and we will file a claim with the carrier and replace or refund the items once the claim is approved. See our Returns policy for how to report damage.
Contact
Questions about an order: sales@1st-in-padlocks.com or (603) 889-9887.
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