I lost my combination or key to my padlock – CLICK HERE for help.

Will the lock fit what I need?
Please email us the specifics dimensions of usable space and what product(s) you are considering so we can research it before we get back to you. We can offer our best guess on what will fit your situation, however, we cannot guarantee fit. Please see the ‘returns’ section below.


Can you match my existing key number?
In most cases, if you enter a valid key number in the ‘Previous key number to match’ field, we can match it for you. Matching a key number may add additional shipping times. Also, we can only match keyed-alike or master-keyed numbers. If you originally ordered keyed-different locks, we cannot match them in the future. If you are trying to match a keyed-alike or master-keyed number, you must choose the appropriate keying option when ordering. If you enter an invalid key number or choose an incorrect keying option, we will attempt to contact you via email to resolve this issue. If we cannot get in touch with you via email or phone within a reasonable time frame, your order will be cancelled.


What is the difference between keyed-different, keyed-alike, master-keyed and keyed-alike-master-keyed?
Please CLICK HERE for an explanation of the differences.


What are your shipping times? 
Although we do keep some items in stock in our warehouse, the majority is shipped directly from the manufacturers warehouse. CLICK HERE for more details. 


What is your return policy?
For returns or replacements, please see our Returns and RMA Page.


What happens if my package is stolen?

We are sorry to hear that this has happened to you!  Please contact the shipping company directly to start the claims process but once the package has been delivered, there is unfortunately nothing we can do but help you place another order.  The more we shop online, the more packages are delivered to our homes, and the more it happens: “Someone stole my package!” Here are some things you can do to help keep your packages more secure.

1. Redirect your package to a nearby retail location.
 - Did you know your package can be delivered to your neighborhood Walgreens, FedEx Office, or select Dollar General and grocery store locations? We’ll notify you when it’s ready for pickup, and we’ll keep it safe and secure for up to 7 days.
2. Leave delivery instructions for your driver.
 - Did you know you can give us specific delivery instructions? Specify a preferred location you want packages delivered (at a side door, front door, or garage, for example).  Delivery Instructions may take up to 24 hours to display in our systems and will apply to your next delivery so call us as soon as you have your tracking information.  *It is up to driver discretion to follow delivery instructions based on safety and other contributing factors.
3. Put a temporary hold on your packages.
 - Did you know we can hold all your deliveries for up to two weeks—for free? It’s perfect for when you’re going on vacation or traveling for business. We’ll resume delivery when you’re ready.


Need a quote for larger quantities or have questions about key options or custom keying?  Email us at Sales@1st-in-Padlocks.com or call us at (603) 889-9887.


For other questions not addressed here, please email us at Sales@1st-in-Padlocks.com.


To purchase any of our padlocks, use our on-line purchase system or email us at Sales@1st-in-Padlocks.com.  We strive for accuracy, but cannot be liable for misprints of specs or prices within these pages. Prices subject to change without notice. By using this site, you also agree to our terms and conditions and privacy statement. Please check this page for any changes to our policy.


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