Lost Keys/Reset Combinations

ABUS

I've forgotten the combination to my standard dial combination lock. How do I obtain the combination that I use for personal use?

The ABUS combination system is very secure. For security reasons, we cannot open an ABUS combination lock without the programmed code.

Someone was playing around with my resettable combination lock and accidentally reset the combination. Now, I do not know the correct combination. Is there any way to reset this lock back to "0" and assign a new combo?  

Unfortunately, this model cannot be reset unless you know the current combination. You will probably need to buy a new lock.

Once you set the lock, it cannot be opened without the combination. Write down the new combination and keep it somewhere safe.

I need extra keys for my padlock. 

Your best bet is to get your existing key duplicated at a store that offers key replacement/ duplication services or your local locksmith.

How can I get a new key for my lock if the locksmith/hardware store could not find a replacement? 

Not every lock model has available replacement keys. If your hardware store cannot help, try contacting a local locksmith who specializes in lock keying. In some cases, you may need to purchase a new lock.

If you know your lock’s key number, email it to us along with the lock model. We will check if additional keys are available. Depending on the lock, keys typically cost between $10 and $20 each, plus shipping.

If we are also unable to get a replacement, you may have to purchase a new lock.

I have lost the keys that came with my lock and I do not know my key number. Can I send my lock to ABUS to have keys made?  

Without the key number, ABUS cannot tell which key fits your lock. There is no master key that opens all ABUS locks.

Can I order a new lock that works with my existing key?   

It may be possible if you originally ordered a keyed-alike or master-keyed product and are purchasing the same lock model. When ordering, select the keyed-alike or master-keyed option and enter your key code in the ‘previous key number to match’ field. We will verify the key code and contact you if it is invalid.

MASTER LOCK & AMERICAN LOCK

I've forgotten the combination to my standard dial combination lock. How do I obtain the combination that I use for personal use?  

Because of national security concerns, Master Lock no longer releases combinations by phone, fax, or email. Follow the steps below and mail your request to:

Master Lock Warehouse

24 North Free Port Drive

Nogales, AZ 85621

Procedure:

• Print out the Lost Combination Form
• Have the form notarized by a Notary Public to confirm you own the lock. You may include up to six combinations on a single notarized form.

*Note: If you are an inmate, you must submit the Lost Combination Form along with a request on official prison letterhead. Instead of notarization, the form must be signed by a prison official.

• Photocopy the serial number on the back case of your combination lock. This copy MUST clearly show that the lock is not attached to anything. Be sure to handwrite the serial number on the photocopy.
• Mail the original, notarized Lost Combination Form and the photocopy of the lock’s back to the address above.
• Processing usually takes about four to six weeks.

Note: If the form is not fully completed and notarized with a raised seal or rubber stamped seal, or if the serial number is not legible on the photocopy, your request will not be honored. Master Lock does not cover any notary fees.

You can also try Master Lock’s free online combination registration service at MasterlockVault.com.

Someone was playing around with my resettable combination lock and accidentally reset the combination. Now, I do not know the correct combination. Is there any way to reset this lock back to "0" and assign a new combo? 

Unfortunately, this model cannot be reset unless you know the current combination. You will most likely need to buy a new lock.

Once you set the lock, it cannot be opened without the combination. Write down your new combination and keep it in a safe place. You can also register it for free using Master Lock’s online service at MasterlockVault.com.

I lost the keys to my padlock. Is it possible to obtain new keys for my lock?  

It is possible to obtain replacement keys for your padlock ONLY if you know the key number. The key number is stamped on the original keys provided with your lock. If you don’t know the key number, a locksmith may be able to make new keys by impressioning your lock. If you do know it, visit a locksmith or local hardware store to order replacements. Keep in mind that not all locksmiths or stores offer this service, so it’s best to call first. A service fee will apply.

I have a combination lock on my school locker that has a keyway on the front or the back. Is it possible to get a key for my lock? 

These locks are registered to a particular business or school and the keys are reserved for their use only.

Yes, it is possible to purchase up to 12 additional keys if you are the registered end user (i.e. a school or institution). Send a request on your official letterhead and include the exact key numbers, along with any details that will help locate your registration. The cost is $8.44 per key plus a $5.00 flat fee for shipping, regardless of the number of keys being ordered. Email your request to sales@1st-in-padlocks.com, to the attention of Customer Service/Registered Keys.

A payment request form will be included with your keys. You can pay by check or money order, as credit card payments are not accepted at this time.

I would like to purchase additional keys for my lock. Can I order them directly from Master Lock?  

Master Lock does not provide keys directly to consumers. You can take one of your original keys to a local hardware store, home center, or locksmith to have duplicates made. Keep in mind that not all stores carry the correct key blanks, so it’s best to call ahead before visiting.

How can I get a new key for my lock if the locksmith/hardware store could not find a replacement? 

It is not always possible to get a replacement key for every model of lock. If your hardware store cannot help, check with a local locksmith. If the locksmith is also unable to make a new key, you’ll likely need to purchase a new lock.

The hardware store no longer provides key replacement service. What should I do now? 

Occasionally, a store will stop offering this service due to a lack of demand or time constraints. In that case, contact a local locksmith who handles key duplication and replacement. To save time, call ahead to confirm that the locksmith or store provides this service.

I have lost the keys that came with my lock and I do not know my key number. Can I send my lock to Master Lock to have keys made? 

Without the key number, Master Lock cannot tell which key fits your lock. There is no master key that opens all Master Lock products.

We lost both keys to our lock during a move. Now we are unable to get some important records out of storage. What should we do? 

If you did not record the key number, which was stamped on the original keys that came with your lock, it is not possible to obtain replacement keys. Contact a local locksmith or hardware store to remove the lock. If you still have the key number, most locksmiths or hardware stores can duplicate the key for you.

I purchased a combination lock from school that has a keyway in the back. Can I obtain a key for it? 

No. These locks are registered to a specific end user. For security, only the registered user may order additional keys.

Is it possible to order a new lock that my existing key will work with? 

It may be possible if you originally ordered a keyed-alike or master-keyed product and are purchasing the same lock model. When placing your order, select the keyed-alike or master-keyed option and enter your key code in the ‘previous key number to match’ field. Our team will verify the code and contact you if it’s invalid.

Can Master Lock keep a record of my combination and/or key numbers for me?

Yes. You can use Master Lock Vault, a secure online tool where you can store up to five combinations or key numbers safely. You’ll have access to your information anytime, day or night.

How can I obtain my lost combination when my lock is attached to my locker, bike, cabinet, etc.? 

For security reasons, Master Lock will not release combinations for locks that are attached to anything.

How do I change the combination on a Set-Your-Own combination lock model #643D? 

• Set the dials to 0-0-0-0 and pull out the shackle.
• Rotate the shackle 90° (a quarter turn) until the shackle notch aligns with the notch in the lock body.
• Press and hold the shackle down.
• While holding the shackle down, set the dials to your chosen combination. Line each number’s center up with the red stripe.
• Lift the shackle, return it to the closed position, and press it down.
• Scramble the dials to lock.

How do I change the combination on a Set-Your-Own combination lock model #643DWD? 

• Pick a four-letter word for your new combination (you can use a suggested word or make one up).
• With dials at P-L-A-Y (middle of letters should be aligned with red stripe), pull out the shackle.
• Rotate the shackle 90° (a quarter turn) until the shackle notch lines up with the notch in the lock body.
• Press and hold the shackle down.
• While holding the shackle down, set the dials to your chosen word. Make sure each letter’s center is aligned with the red stripe.
• Lift shackle, return to closed position and hold shackle down while scrambling letters to lock.
• To open the lock, set the dials to your word and lift the shackle.
• Be sure to record your NEW combination as you are the only one who knows it!

How do I change the combination on a Set-Your-Own combination lock model #653D? 

• Set the dials to 0-0-0-0 and pull out the shackle.
• Turn the shackle counterclockwise 90 degrees (1/4 turn)
• Continue pressing shackle down and turn another 90 degrees (1/4 turn)
• While holding the shackle down, set the dials to your chosen combination.
• Turn the shackle clockwise back to the original 90-degree position, lift and return shackle to the closed position
• Record your new combination and store it somewhere safe. You are the only one who knows it.

How do I change the combination on a Set-Your-Own combination lock model 1520D, 1523D, 1524D, or 1534D? 

• Open the lock and pull the shackle out.
• Pull the spring-loaded metal end cap off.
• Remove all 4 or 5 combination wheels.
• Keep the red marks aligned with the Master logo. Install the wheels so your chosen numbers line up with the logo.
• Snap the metal end cap back into place. If the end cap won’t fit, check that each wheel is right side up.
• Close the shackle and scramble wheels to lock.
• Write down your new combination and store it somewhere secure. You are the only one who knows it.
  

 How do I open a high security combination lock model 2002 or 2010?

• Turn the dial three full times to the right and stop on the first number.
• Turn the dial to the left. Pass the second number once, then stop on it the second time you reach it.
• Turn the dial to the right and stop on the third number of the sequence
• Turn the dial to the left until it stops
• Hold the dial at that stop and pull up on the shackle to open the lock.

How do I reset a Set-Your-Own combination cable?

• Open the lock using the factory-set combination (often 0000).
• Flip the reset lever to the up position to reset your combination.
• Reset the combination, making sure the desired numbers are lined up with the pointer.
• Flip the reset lever to the down position to complete the setting of the combination, making sure you do not move the number dials.
• Test the new combination: fully insert the lock prong (or shackle) into the cylinder, then open and close the lock to confirm it works.
• Write the new combination down and store it somewhere safe. You are the only one who knows it.

How do I reset a Set-Your-Own Word combination cable?

• Spin the wheels and pick a four- or five-letter word for your new combo. Write it down.
•  Set the wheels to the factory word R-I-D-E-R and pull out the cable.
• Turn the knob 90 degrees in a clockwise direction until it stops.
• Reset the combination wheels to the desired word making sure the letters line up with the marks on the case.
• Once you have selected your word combination, turn the knob back to the original position in a counterclockwise direction.
• You can change the word anytime by repeating these steps.
• Please secure your NEW combination in a safe place since you are the only one who knows what it is!

How do I set or reset the combination on my model #8114 Set-Your-Own combination bike lock?

• Open the lock and pull out the cable.
• Turn the collar (the circular, ribbed ring in front of the combination wheels) clockwise until it stops — about halfway around.
• Set the combo wheels to your desired combination.
• Turn the collar counterclockwise until it stops at its original position.
• Write your new combination down and store it somewhere safe.

What if my phone battery dies?

If the phone battery dies, the lock or lock box can be unlocked by entering the Primary Code, the current Temporary Code or the Backup Master Code on the lock keypad.

What is the dialing sequence to open a standard combination lock? 

• Turn the dial 3 times to the right and stop on the first number of the sequence.
• Turn the dial left. Pass the first number once, then stop on the second number the next time you reach it.
• Turn the dial to the right and stop on the third number of the sequence.
• Pull up on the shackle to open the lock.

What phones are the locks and lock boxes compatible with?  

The Master Lock Safe Space Bluetooth Lock Boxes are designed to work with devices that are built to Bluetooth v4.0 (or higher) specifications and implement the capability to communicate with Bluetooth Smart peripherals. They are compatible with both iOS and Android devices. For a detailed list, visit the Compatible Devices page.

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Lost your keys or need to reset your lock combination? Contact us at Sales@1st-in-Padlocks.com for fast and reliable assistance.