Sentry Safe Questions
Q: What does the Fire Protection Limited Reimbursement Guarantee include?
A: The Fire Protection Limited Reimbursement Guarantee provides extra financial protection for valuables stored in eligible Sentry® Safe models.
To activate this additional protection for your safe contents, complete and mail the insurance registration card. The coverage must be renewed annually to remain active, and you will receive yearly update notices once your registration is complete.
SentrySafe’s insurance provider will reimburse you for the fair market value of the valuables lost in a fire in eligible Sentry® Safe Fire models, up to $50,000 USD. This applies to model numbers beginning with SF, SFW, and STW. For full terms and conditions, refer to the insurance registration information included with your safe.
Reimbursement covers direct physical loss caused by fire and does not include consequential damage, such as melting or water damage. Coverage is subject to the limitations outlined on the completed registration form.
This Fire Protection Limited Reimbursement Guarantee does not cover loss due to theft. Reimbursement is secondary to any valid property insurance already carried by the safe owner.
Q: Does Sentry® Safe offer a Lifetime Warranty?
A: Yes. Sentry®Safe offers a Lifetime Warranty for After-Fire Replacement. If your Fire Safe product is damaged by fire, and you are the original owner, Sentry®Safe will ship a replacement to you, free of charge.
To report fire damage and request a replacement, please contact us with the following information:
- Your full name and mailing address
- The safe’s model and/or serial number, along with photos of the damaged unit
- A description of the fire, including copies of the fire department and insurance reports
How to Protect Your Valuables
Keeping your valuables safe from fire, theft, and other accidents is a top priority. Sentry® Safe products are designed to provide reliable protection, but understanding additional coverage options can give extra peace of mind. For instance, the Fire Protection Limited Reimbursement Guarantee adds a layer of financial protection for items stored in eligible fire safes. To activate this coverage, you must complete and mail the insurance registration card included with your safe, and renew it annually to remain active.
This guarantee reimburses the fair market value of items lost in a fire, up to a specified limit, and applies only to direct fire damage. It does not cover theft or consequential damage, such as water or melting. By combining a quality safe with proper registration and maintenance, you can help ensure that your important documents, jewelry, and other valuables are protected in the event of an emergency.
Understanding Your Warranty Options
Sentry® Safe offers multiple warranties to support the safety and longevity of your purchase. The Lifetime Warranty for After-Fire Replacement ensures that if your fire safe is damaged by fire, and you are the original owner, Sentry® Safe will provide a replacement at no cost. Additionally, all products come with a 1-year limited warranty covering structural and mechanical defects caused by faulty materials or workmanship.
Cash and Key box safes are excluded from this limited warranty. For any warranty claim, a dated receipt is required as proof of purchase. Understanding these options helps you make informed decisions about registration, maintenance, and filing claims. Always refer to your owner’s manual for model-specific details to know exactly what your coverage includes.
Tips for Filing a Claim
Filing a claim with Sentry® Safe is straightforward if you follow the proper steps. Start by collecting the necessary information: your full name and mailing address, the safe’s model or serial number, and photos of the damaged unit. Include a detailed description of the incident along with any supporting documents, such as fire department or insurance reports.
Contact Sentry® Safe’s customer service to submit your claim and confirm the required materials. Prompt and organized documentation helps speed up the process and ensures your claim is handled efficiently. Keeping records and renewing any additional protection guarantees annually also simplifies future claims and reinforces the security of your valuables.
Sentry®Safe 800-828-1438
Monday – Friday: 8:30am – 5:00pm (CST)
customerservice@sentrysafe.com
Q: What does the Sentry® Safe Limited Warranty include?
A: Sentry®Safe offers a limited warranty on all products we manufacture, valid for one year from the date of purchase.
This warranty mainly covers structural and mechanical defects caused by faulty materials or workmanship. For more details specific to your safe model, please refer to your owner’s manual.
- Limited warranties are not included with Cash and Key box safes.
- A dated receipt is required as proof of purchase for all warranty claims.
Have questions about your Sentry® Safe? Contact our support team today for answers and guidance on warranties, fire protection, and more!