PLEASE READ OUR TERMS AND CONDITIONS OF USE CAREFULLY. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.

LEAD TIME:

 

The lead time required to prepare your order to ship can take anywhere from 1 business day to 3 weeks. Stock locks and safes are ready to shipped within 3 business days. Orders for non-stock locks such as those keyed to a specific key code may take up to 3-4 weeks to be fulfilled as most non-stock models are built-to-order. *Specialty items such as barrel key/locks, blade key/locks and edge key/locks may require additional time.

Please contact us via email if your order has a required delivery date to discuss your options: sales@1st-in-padlocks.com

HAWAII, ALASKA & CANADIAN ORDERS: Add approximately 2 weeks to the above guidelines. Any taxes, duties, or import fees are the responsibility of the consumer.

OTHER INTERNATIONAL ORDERS: You will be emailed EFT information for a bank transfer. Credit cards are only accepted from the US and Canada. Any taxes, duties, or import fees are the responsibility of the consumer.  Email us at Sales@1st-on-Padlocks.com to inquire availability, pricing and shipping timeframes. Any taxes, duties, or import fees are the responsibility of the consumer.

 

SHIPPING:

Unless specified otherwise, all orders will ship via FedEx Ground, UPS Ground or USPS Priority Mail.  This allows us to deliver all orders within 2-5 business days to anywhere in the continental US.  Tracking information is provided via email after your order has shipped. 

 

 

RETURNS:

To return an item, you must contact Customer Service via email at Sales@1st-in-Padlocks.com for prior approval and obtain an RMA number.  Please review the below information to ensure your order qualifies for a return and you agree to the return rules below.

RETURN POLICY:

All custom made items to a specific key code are not refundable.  15 day return policy on all non-defective stock products.  A 30% restocking fee will be applied and original shipping costs are non-refundable.  Shipping cost to return the item are the responsibility of the customer returning the item(s).

Safes and Custom Products are non-returnable.  Custom Products include but are not limited to: locks keyed alike to a specific key #, engraved locks, locks that require registration with the manufacturer and electronic locks.  If you aren't sure your item qualifies for a return, please send us an email.

RETURN RULES:

All returned merchandise must be unregistered, in complete original manufacturers packaging, same condition as sold, with all accessories, literature, instructions, and documentation.

  • Defective items are covered under manufacturer's warranty and will be replaced at no charge within the manufacturers stated timeframe.
  • Return freight is the sole responsibility of the consumer.
  • Shipping and handling fees are non-refundable (including all refused and unaccepted packages).
  • Refunds on returned items which were paid for by credit card will only be made by crediting the account charged for the purchase.
  • Refunds on returned items which were paid for by wire transfer or check will be made by check after a 10-day waiting period.
  • For exchanges, your credit card will be charged for the new locks. We will apply the credit after receiving the returned padlocks back.

If any of the above conditions are not met, 1st-in-Padlocks reserves the right to refuse the return.

RETURN INSTRUCTIONS:

  • Obtain an RMA # by emailing our Customer Service at Sales@1st-in-Padlocks.com
  • Place the manufacturers box into a shipping carton.
  • Please do not place stickers or shipping labels on the original manufacturers package.
  • For your protection, insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.

Return the items to the address listed on your RMA email reply from 1st-in-Padlocks.  Make sure the RMA # is clearly visible on package.

 

PURCHASE ORDERS: 1st-in-Padlocks.com accepts all Educational and Government Institution Purchase Orders. We also accept corporate purchase orders from approved companies. First time customers must email their PO to Sales@1st-in-Padlocks.com. To apply for credit, please email your standard credit references with your first PO. 

 

LOST IN TRANSIT PACKAGES:

Please email us if your package has been lost in transit with your order # and tracking #.  We will file a claim with the carrier on your behalf and issue you a replacement order.  

 

STOLEN PACKAGES:

1st-in-Padlocks is not responsible for packages once they have been delivered by the carrier.  If you believe the package(s) were stolen, we can help you place another order but we cannot replace it at no charge.  If it was lost in transit by the carrier, please see "Lost in Transit" section above.  The more we shop online, the more packages are delivered to our homes, and the more it happens: “Someone stole my package!” Here are some things you can do to help keep your packages more secure.

1. Redirect your package to a nearby retail location.
 - Did you know your package can be delivered to your neighborhood Walgreens, FedEx Office, or select Dollar General and grocery store locations? We’ll notify you when it’s ready for pickup, and we’ll keep it safe and secure for up to 7 days.
2. Leave delivery instructions for your driver.
 - Did you know you can give us specific delivery instructions? Specify a preferred location you want packages delivered (at a side door, front door, or garage, for example).  Delivery Instructions may take up to 24 hours to display in our systems and will apply to your next delivery so call us as soon as you have your tracking information.  *It is up to driver discretion to follow delivery instructions based on safety and other contributing factors.
3. Put a temporary hold on your packages.
 - Did you know we can hold all your deliveries for up to two weeks—for free? It’s perfect for when you’re going on vacation or traveling for business. We’ll resume delivery when you’re ready.

 

HOURS OF OPERATIONS: 1st-in-Padlocks conducts business Monday through Friday only.  Warehouse hours from 8 AM - 5PM MST and phone hours from 9AM - 2 PM MST. We do not ship on weekends or listed holidays. Orders received on weekends or listed holidays will be processed the next business day.


To purchase any of our padlocks, use our on-line purchase system or email us at Sales@1st-in-Padlocks.com.  We strive for accuracy, but cannot be liable for misprints of specs or prices within these pages. Prices subject to change without notice. By using this site, you also agree to our terms and conditions and privacy statementPlease check this page for any changes to our policy.

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