Refund policy

To return an item, you must contact Customer Service at Sales@1st-in-Padlocks.com for prior approval and obtain an RMA number.

RETURN POLICY:

30 day return policy on all non-defective stock padlocks. A 20% restocking fee will be applied and shipping is non-refundable. Custom products are non-returnable.

RETURN RULES:

All returned merchandise must be unregistered, in complete original manufacturers packaging, same condition as sold, with all accessories, literature, instructions, and documentation.

  • Defective items are covered under manufacturer's warranty and will be replaced at no charge within the manufacturers stated timeframe.
  • Return freight is the sole responsibility of the consumer.
  • Shipping and handling fees are non-refundable (including all refused and unaccepted packages).
  • Refunds on returned items which were paid for by credit card will only be made by crediting the account charged for the purchase.
  • Refunds on returned items which were paid for by wire transfer or check will be made by check after a 10-day waiting period.
  • For exchanges, your credit card will be charged for the new locks. We will apply the credit after receiving the returned padlocks back.

If any of the above conditions are not met, 1st-in-Padlocks reserves the right to refuse the return.

Return Instructions:

  • Obtain an RMA # by emailing Customer Service at Sales@1st-in-Padlocks.com
  • Place the manufacturers box into a shipping carton.
  • Please do not place stickers or shipping labels on the original manufacturers package.
  • For your protection, insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.

Return the items to the address listed below, making sure the RMA # is clearly visible on package:

1st-in-Padlocks

RMA #______

2184 Channing Way #510

Idaho Falls, ID 83404


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